We try to get the artworks as quick as possible to you. In most cases, artworks will be dispatched within 5 working days. Once your order has shipped, delivery times vary depending on your location.
Shipping to UK, EU and US addresses usually take up to an extra 5 days, while worldwide shipping can take up an extra 7 days. Please allow up to three weeks for delivery from point of purchase.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. where’s the frame? cannot take responsibility for customs clearance delays or failed payment approval, though we try to minimise any potential delays.*IMPORTANT* Brexit and the recent driver shortage facing the UK might affect delivery times too.
International orders may be subject to duties and taxes billed by the destination county’s customs department.
As most courier services don’t allow to insure artworks against any damages, we can only insure the artwork against loss. If your work has been damaged during transit, please email us at firstname.lastname@example.org and we will help get to the bottom of it with you.
If you have any questions or concerns, we're standing by seven days a week, with a response time of 24 hours or less. E-mail us at info@wherestheframe,com.